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Privacy Policy

Statement Of Intent

When you supply any personal information to Comic Relief, we have legal obligations under the Data Protection Act 1998 in the way we deal with that information. In particular, we must:

  • collect the information fairly
  • let you know how we will use it
  • keep the information secure

We are committed to protecting and respecting your privacy. Whenever you provide personal information we will treat your information in accordance with this privacy policy, and in accordance with the Data Protection Act 1998.

Information We May Collect From You

When you donate, register online, contact us, or interact with us in any other way, Comic Relief may sometimes receive personal information about you, such as your:

  • name
  • email address
  • postal address
  • telephone number
  • debit or credit card details

When you visit our site, we also sometimes use cookies, and collect information about your visit. For more details, please see the ‘Cookies’ and ‘How we use your information’ sections below.

How We Use Your Information

We use your information in a number of ways, such as:

  • sending you information about Comic Relief, our supporters and beneficiaries for marketing purposes
  • processing a donation that you have made
  • processing an order from our online shop
  • dealing with entries into competitions
  • processing a grant or job application
  • responding to correspondence you have sent to us

If you have provided us with your personal details to participate in our Red Nose Day or Sport Relief campaigns (for example, to set up a Giving Page, or to order from our shop), and you tell us you wish to participate in another campaign (for example, by entering an event for Sport Relief; setting up a fundraising page for Red Nose Day; or a Giving page, for either), we will use the personal details you provided to us on that previous occasion to save you having to give them to us again.

We will not contact you for marketing purposes unless you have given your express consent. If you have consented to receive marketing, you may opt out at any time. Please see the ‘Unsubscribe’ section below for more information.

If you have consented to receive marketing, we may occasionally contact you to ask if you would be prepared to help us with our market research, although participation is purely voluntary.

When you visit our site, we sometimes collect information that enables us to identify you and provide you with a more personalised service. We also aggregate statistics about our supporters to enable us to operate more effectively, but these statistics do not include information which can identify individuals.

Disclosure of your information

We will keep your personal information confidential, and will not supply it to any third party without your consent, unless we are obliged or permitted by law to do so. Where we work with partner organisations, we may need to refer your questions to them in order to respond fully.

We sometimes use third parties to process your information on our behalf (for example, to process donations, send out mailings, or analyse data). However, we require them to keep your information secure and not to use it for their own business purposes.

Some of our service providers may be located outside Europe, such as the U.S. or Canada, and by providing personal information to us, you consent to your information being processed on our behalf in these countries.

By providing personal information to us, you consent that we may transfer your information within Comic Relief’s group of companies, and that your personal information may be transferred to a third party in the event of a reorganisation or merger of Comic Relief.

Cookies

Cookies are small pieces of information (in the form of text files) which are sent from our website to your computer or mobile phone and which are stored on your device's hard drive. They help you use our site more effectively, and help us assess how our site is used.

Most internet browsers (such as Internet Explorer, Mozilla Firefox or Google Chrome) give users options about cookies through their browser settings. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to and use our site.

You can find out more about cookies and how to remove them from your browser at www.aboutcookies.org

Please note that if you remove some of our cookies, you may not be able to use our site as effectively.

During your visits to our site you may notice some cookies that are not related to Comic Relief. You should check the third party websites for more information about these.

Here are a list of the main cookies that we use on this site, and what they do. By using this site, you agree that we can place these cookies on your device:

Our cookies

Cookie name

Cookie description

ASP.NET_SessionId

This cookie helps you use functions such as the online shop by enabling us to identify your visit between page loads. This cookie is destroyed each time you close your browser.

PHPSESSID

This cookie helps you to navigate between different parts of the my.sportrelief.com site. It allows us to remember certain settings, like the part of the site you were using. This cookie is destroyed each time you close your browser.

SESS<32 long hash>

If you are logged into your account, or are filling in any information on the site, this cookie is used to provide extra security by making it harder for another computer to imitate you.

mt_device

If you specifically choose either the desktop or mobile version of the site, this cookie allows us to remember your choice.

comicSurveyCookie

If you complete a survey on this site, this cookie determines whether you see the survey or have already completed or closed the form.

has_js

This is set by our content management system (CMS) on a session basis. It is 1 or 0 depending on whether you have JavaScript enabled.

cr_cookie_banner

This is only ever true and is used to remember whether the user has closed the cookie banner notice already so it doesn't pop up again.

respimg

This is used for mobile devices, it stores a number which represents a width in pixels. Anything below that number is considered to be a mobile device.

respimg_ratio

This is used when resizing the image whether to keep its ratio or not. It is set to 1 on this site.

 

Third Party cookies

Worldpay

Cookie name

Cookie description

JSESSIONID

If you make a donation or payment on our site, these cookies are used by Worldpay to enable your visit to be identified between page loads, and to make sure that at the payment point only your specific computer can continue with payment. These cookies are destroyed each time you close your browser.

machine

 

Google Analytics

Cookie name

Cookie description

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We use a service called Google Analytics which collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

Google Analytics also provides high level visitor demographics and interests data taken from the Google Ads Display Network. These additional information helps us better understand our audience and improve the services we offer.

For more information about these cookies, please visit: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

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Children

If you are under 16, please make sure you have your parent or guardian's permission before you provide us with any personal information. Children under 16 must not provide us with personal information without this permission.

Third Party Websites

This website may contain links to third party websites. This policy only applies to this website so if you follow a link to a third party site, please make sure you read the privacy policy on that site. We do not accept any responsibility for third party sites.

Unsubscribe

You can opt-out of receiving direct marketing from us at any time. Simply follow the ‘unsubscribe’ links on our emails to change your preferences, or you can email or write to us at the following address with your request:

CRM Manager
Comic Relief UK
89 Albert Embankment
London
SE1 7TP

Email: info@comicrelief.com
Phone: 020 7820 2000

Who We Are

This site is owned and operated by Comic Relief whose place of business is 89 Albert Embankment, London, SE1 7TP, UK. Comic Relief is the operating name of Charity Projects, a charity registered in England & Wales with number 326568 and in Scotland with number SC039730, and a company limited by guarantee registered in England with number 1806414. Comic Relief Limited is a subsidiary of Charity Projects and a limited company registered in England with number 1967154. Our registered offices are Hanover House, 14 Hanover Square, London W1S 1HP. Our VAT number is 773865187.

Any changes we make to this privacy policy will be posted on this page, so please check back from time to time.

Last updated: June 2013

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